Volume : 2, Issue : 5, MAY 2016

PATIENTS SATISFACTION TOWARDS HOSPITAL SERVICES WITH SPECIAL REFERENCE TO HOSPITALS WORKING IN GUJARAT

Dr. R. K. Patel, Dr. P. V. Nayak

Abstract

Hospital is a service industry. Its efficiency depends on various service performance indicators. Hospital success depends on their patient satisfaction towards hospitals' doctor staff, nursing staff, non paramedical staff and service facilities available in the hospitals. The main objective is to study the satisfaction of patients towards miscellaneous services provided by hospitals. Primary data have been collected from 225 patients of Government Hospitals, Private Hospitals and Trust Hospitals from Ahmedabad, Bhuj and Rajkot city of Gujarat State through developed schedule. Descriptive analysis method was used for data analysis. Government Hospital patients were dissatisfied with infrastructure facilities compared to Pvt. Hospitals and Trust Hospitals. Charges of Government Hospitals were very low compared to Pvt. Hospitals and Trust Hospitals. Government should allocate more funds for infrastructure facilities in Government Hospitals in Gujarat.

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